Terms and Conditions

Terms and Conditions:

General information on data processing

This website is produced and served by the International Civil Society Centre gGmbH (“the Centre”). This Privacy Policy explains how the Centre uses your personal data and which rights and options you have in this respect. It applies to Personal Data you provide to the Centre or which is derived from such data and to all pages and online services hosted on solidarityaction.network.org. Please note that where this Policy explains applicable law and your rights, this applies only to personal data which is processed under the EU General Data Protection Regulation (“GDPR”). Where the processing of your personal data is not subject to this regulation, different rules may apply and your applicable law.

Who is responsible for your personal data?

International Civil Society Centre gGmbH

Agricolastraße 26

10555 Berlin, Germany

Tel.: +49 30 20 62 46 97 11

Fax: +49 30 20 62 46 97 19


Which categories of Personal Data do we collect?

We may collect and process in particular the following categories of personal data:

  • Private or work contact information, such as full name, email address, mobile device unique identifier and the IP address of your computer if you use our services online;
  • Further business information necessarily processed in a business or other contractual relationship with the Centre or voluntarily provided by you, such as  services and other business activities, feedback and any additional information you may provide to us;
  • Information about your interests and preferences and other information obtained by website analytics tools, in particular your activities when you use our websites, or products or other services we offer to you online (such as downloadable content). This may include information about which content you download, click or view for how often and how long; (see the section below on Google Analytics)

For which purposes do we use your personal data?

We will process your personal data strictly only for the following purposes (“Permitted Purposes“):

  • Maintaining and protecting the security of our services and websites or other systems, preventing and detecting security threats, fraud or other criminal or malicious activities;
  • Ensuring compliance with our legal and regulatory obligations. This may include sales record-keeping obligations for tax or other purposes and sending required notices or other disclosures, compliance screening or recording obligations.
  • Informing you, where permitted in accordance with local laws, within an existing business relationship about the Centre’s services which are similar or relate to such services which have already been used within that business relationship; or
  • Solving disputes, enforcing our contractual agreements and to establish, exercise or defend legal claims.

Where you have expressly given us your consent or otherwise legally permitted, we may process your personal data also for the following purposes:

  • Administrating and performing customer surveys, marketing campaigns, market analysis, or other promotional activities or events or
  • Automated processing: Collecting information about your preferences on the basis of your activities when you use our websites and any services we offer to you online (such as downloadable content or newsletter). The logic behind these automated activities is to identify areas of interest for our customers and to help to analyse how users use our online services, and thereby enable us to offer improved products.

Where your explicit permission is required for any marketing-related communication, we will only provide you with such information if you have opted in. You may opt out at any time if you do not want to receive any further marketing-related types of communication from us. We will not use your personal data for taking any automated decisions affecting you or creating profiles other than described above.

Legal basis for the procession of personal data

The legal bases for processing of your personal data are set forth in Article 6 of the GDPR. Depending on the above purposes for which we use your personal data, the processing is either necessary for the performance of a contract or other business agreement with the Centre or for compliance with our legal obligations or for purposes of legitimate interests pursued by a third party or us, always provided that such interests are not overridden by your interests or fundamental rights and freedoms. In addition, the processing may be based on your consent where you have expressly given that to us.

Cookies preferences

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. They are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Cookies do not harm your computer and do not contain any viruses. They are meant to improve the interaction between the user and the website. In this context, they fulfil different purposes, e.g. allowing a website to recognise a user’s device, letting users navigate between pages efficiently, or remembering user preferences.

How do I turn cookies off?

All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser. To understand these settings, the following links may be helpful, or you can use the Help option in your browser for more details.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and iOS.

Use of Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. However, on this website Google Analytics is supplemented by the code “_ anonymizeIp” which is provided by Google in order to ensure that IP addresses are captured in anonymised form. Before transfer, the last two digits of the IP address are shortened to make it impossible to identify the user. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection and use of data (cookies and IP address) through Google by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/.

Deletion of personal data

We will hold your personal data as long as required to provide you with the services or information you have requested and to execute and administer your business relationship with us. If you have asked us not to communicate with you, we will hold this information as long as required to comply with your request. We are also required to keep certain of your personal data (e.g. relating to business) for certain retention periods under applicable law. Your personal data will be promptly deleted when it is no longer required for these purposes.

If you would like your record to be deleted earlier by the Centre, please notify us accordingly by contacting mail@icscentre.org.

Your data protection rights

Subject to certain legal conditions, you may request access to, rectification, erasure or restriction of processing of your personal data. You may also object to processing or request data portability. In particular you have the right to request a copy of the personal data that we hold about you. If you make this request repeatedly, we may make an adequate charge for this. Please refer to Articles 15-22 of the EU General Data Protection Regulation for details on your data protection rights.

If you have given us your consent for the processing of your personal data, you may withdraw your consent at any time with future effect, i.e. the withdrawal of the consent does not affect the lawfulness of processing based on the consent before its withdrawal. If you withdraw your consent, we will only continue processing your personal information where there is another legal ground or where we are legally required to do so.

For any of the above requests, please send a description of your personal data concerned stating your name and a proof of identity to mail@icscentre.org. We may require additional proof of identity to protect your personal data against unauthorised access. We will carefully consider your request and may discuss with you how it can best be fulfilled.

If you have any concerns about how your personal data is handled by us or wish to raise a complaint on how we have handled your personal data, you can contact us at the contact details below to have the matter investigated. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the competent data protection supervisory authority in your country. For example, if you are from Germany, you may contact the Bundesdatenschutzbeauftragte Office via their website (www.bfdi.de).

Data Security

We maintain physical, electronic and procedural safeguards in accordance with the technical state of the art and legal data protection requirements to protect your personal data from unauthorized access or intrusion. These safeguards include implementing specific technologies and procedures designed to protect your Privacy, such as secure servers, firewalls and SSL encryption. We will at all times strictly comply with applicable laws and regulations regarding the confidentiality and security of personal data.

We would like to express that in general there are inherent security risks when transmitting data via the internet, such as emails or signing up to websites by using personally identifiable information. This implies security vulnerabilities as it is impossible to safeguard entirely against unauthorised access by third parties.

We also do everything in our power to protect user-information offline. All of your information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

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